Refund and Warranty
Version of October 27, 2026
Subscription Warranty
The warranty is valid for the entire paid period. If a subscription stops working before the end of the term through no fault of yours — we will connect a replacement for the remaining days or refund the money for the unused days. The choice is yours.
When we issue refunds
| Situation | What we do |
|---|---|
| The code is not yet activated, no more than 3 days have passed since purchase | We will refund the full amount or replace the product with another one. |
| The code does not activate through our fault (it is invalid or we have temporarily run out of subscriptions) | We will replace the code or refund the full amount. |
| The subscription stopped working before the end of the term | We will replace it for the remaining period or refund the money for the unused days. |
| A product with manual delivery (Stars, Premium, Steam, Grok) has not yet been delivered | We will refund the full amount. |
| We were unable to connect an "on-demand" plan | We will refund the full amount. |
When a refund is not possible
- You have already activated the code, and the subscription is working.
- The product was connected using an incorrect identifier provided by you (Organization ID, Account ID, @username, Steam login). The activation system accepts any identifier of the correct format — for example, a chat ID from the address bar instead of an Organization ID — and the code is consumed in the process.
- A Third-party service blocked the account or required identity verification.
- The account did not meet the requirements: it already had an active subscription, had an active subscription via Apple, or was blocked.
- Stars, Premium, or Steam top-ups have already been credited.
How to request
- Write to us on Telegram @telegame or by email at support@activates.work.
- Specify the order number or the email address used when placing it, and briefly describe the situation. A screenshot of the error will speed up the resolution.
- We will respond within 24 hours. We will refund the money using the same payment method you used. It usually takes 1–10 business days depending on the bank and payment system.
Full terms are available in the Terms of Sale.